From the officer at the gate to the day the water is switched on — and every year after that.
Taken at the home, checked against your policy, decided by a real official — and the family kept informed the whole way.
Your income thresholds, your household criteria, your sign-off. Change the policy and the process changes with it — no waiting on a developer.
Approved or declined, the household is told — and your staff can answer “where is my application?” the moment somebody walks in and asks.
Written down as the work happens — so when the Auditor-General asks, you answer from the record instead of from memory.
When the year turns, each record comes back around on its own — no spreadsheet, no reminder, nobody quietly falling off the register.