Every month, families ask their municipality for help.

Free basic water and electricity for households who cannot afford them. It begins with one form, and one person.

The problem

Too often that form joins a pile, and the family hears nothing.

Re-keyed between systems, checked by hand, with no way to say where it stands or why it was decided.

days, no answer

STATUS UNKNOWN

Capture once

An officer captures the household once — at the desk, or at the door.

Identity, address, income, a photograph and GPS from the site inspection. The Android app works out in the field.

Verify

Then the system does the checking, not the queue.

Details are verified independently, so every decision rests on evidence rather than assumption.

Home Affairs

SASSA grants

Dept of Labour

Means test

Your policy, your process

The workflow is yours — not a process we impose.

Steps, rules and thresholds are configured to your own indigent policy, and can change without new software. Every capture, check and decision is written to an audit trail.

Activate

Approved households flow straight through to billing.

Published to your finance system, mSCOA-aligned, so the account reflects the decision.

WATER

ELEC

REFUSE

Renew

A year later it comes round again, on time.

The benefit period is tracked per municipality, so renewals happen as a cohort instead of slipping quietly.

12~~MONTHS~~

WITHOUT

No status to give
Checked by hand
One fixed process
No record of why

WITH UBUNTUSOFT

Status at every step
Verified independently
Workflow built to your policy
Every decision recorded

UbuntuSoft Indigent Management

One system, hosted in South Africa, aligned to POPIA.

ubuntusoft.co.za

BEFOREStatus unknown

NOWCaptured

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