UbuntuSoft Indigent Management
From the form at the front door to the tap in the yard.
Every indigent application in your municipality follows the same lifecycle — captured once, verified independently, decided by an official, and renewed each year without anybody quietly falling off the register.
Every application follows the same lifecycle, start to finish.
From the moment a resident applies, the system carries the application through registration, a physical site inspection, independent verification, a municipal decision, service activation, ongoing consumption monitoring, and eventual renewal or expiry. Officers always know where an application stands, and nothing moves to the next stage without the checks required to get there. The entire cycle is guided by, and customised to follow, your municipality's own Indigent Policy — not a generic one-size-fits-all process.
Verified against the sources that matter, not just the documents handed over.
Rather than relying only on paperwork, the system independently checks identity against Home Affairs, beneficiary status against SASSA, company ownership against CIPC, employment against the Department of Labour, and income against TransUnion. This reduces fraudulent and duplicate applications and gives officers a documented, defensible basis for every approval or rejection.
Connected to your finance system, in real time.
Once an application is approved, indigent status doesn't sit in a spreadsheet waiting to be re-captured. It's pushed directly into your municipality's finance system over API, so billing and service provision reflect the decision as it happens, with a record of exactly when and how the update was made.
Every decision is logged. Every hour, available.
Every action in the system — every capture, decision and status change — is written to an audit trail with the officer's name, the date and time, and what changed. The platform runs on private cloud infrastructure with encrypted, co-located data for disaster recovery, backed by a 99.5% SLA for system availability.
Built around your policy. Kept in view for your residents.
The workflow follows your municipality's own indigent policy rather than a generic one-size-fits-all process, so approvals and thresholds match what council has already agreed. Applicants are kept informed by SMS at each stage, from submission through to approval, rejection or renewal — cutting down on walk-ins and follow-up calls, and giving residents confidence that their application is being handled fairly and transparently.
The system is built to sit comfortably within the compliance framework your municipality already operates under — POPIA-aligned handling of resident data, an mSCOA-aligned approach to the finance integration described above, and a workflow and audit trail designed with MFMA supply chain and reporting obligations in mind.
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