UbuntuSoft Indigent Management
The work around the system
A register is not fixed by software. It is fixed by someone auditing what is already on it, sitting with a community, and walking the wards. Every service on this page is billable and quoted separately from your annual subscription — rate cards available on request.
Getting the register right
Indigent policy review
We read your indigent policy against the national framework and against what your staff actually do, and report the gaps. Most policies were written years ago and no longer match the practice — which is what an auditor finds.
Historic register audit
We take the register you have and tell you what is wrong with it: invalid ID numbers, duplicates, households registered twice under different accounts, and beneficiaries who have died. You get a reconciled register and a report you can hand to your auditors.
Data migration
We bring your existing register in, map the columns, resolve what does not fit, and hand you the rejects with reasons. You can do this yourself in the system — this is for when you would rather it was simply done.
Getting into the field
Community engagement & awareness
Registration drives, ward committee sessions and awareness campaigns, run in the languages your community actually speaks. The households who most need the subsidy are usually the ones who do not know it exists.
Local field agent sourcing
We recruit, vet and train field agents from within your own wards. Local agents get answered at the gate, know the area, and the wage stays in the community — which is usually a condition of the project anyway.
Field device management
Sourcing, configuring, tracking and replacing the handheld devices your teams capture on, for the life of the project. Lost and broken phones are a normal part of fieldwork, not an exception to plan around.
SIM & data connectivity
Setting up and managing the SIMs and data your field teams use, with the usage visible rather than a surprise at month end.
Staff training
Training for field agents, clerks and supervisors, plus a train-the-trainer option so the knowledge stays with you after we leave.
Project advisory & planning
Before anything is committed: what the programme should cost, how long it will take, how many field teams and wards it needs, and what could go wrong. Delivered as a costed plan your council can approve and your budget office can defend.
Project management
Available at an additional fee, for programmes that need someone accountable for delivery end to end. Rate card available on request.
Keeping it right, year after year
Annual re-registration campaigns
Running the review cycle your policy sets — notifying households, re-verifying circumstances and closing the cycle — so the register reflects who qualifies now rather than who qualified when they first applied.
Deceased & duplicate sweeps
A periodic cross-check of your live register against identity records, so households that should have come off do come off. Every month a deceased beneficiary stays on the register is a month of subsidy nobody can account for.
Audit support
We prepare the evidence pack for your auditors: who was approved, by whom, on what basis, and what changed since the last cycle. Assembled from the record rather than reconstructed from memory.
Financial system integration
Configuring your mSCOA segments and the hand-off to your financial system, so approved households reach billing and households that no longer qualify stop being subsidised.
Workflow configuration
Building your own approval process into the system — the steps, the thresholds, who signs off at each gate — so the workflow matches your policy rather than a generic template.
Verification & screening
Identity, income and property checks against third-party sources, charged per verification. Confirms an applicant is who they say they are before a subsidy is switched on, not during an audit.