UbuntuSoft Indigent Management
UbuntuSoft Indigent Management — the full feature set
The complete indigent lifecycle, for South African municipalities. Read it below, or download the PDF to share with your team.
A complete digital indigent management platform for municipalities.
UbuntuSoft brings the key stages of indigent management into one connected workflow.
From application capture and document management to verification, assessment, municipal decision-making, service activation and annual renewal, UbuntuSoft provides a central record for every household and application.
This reduces duplicate data capture, improves visibility and gives authorised municipal officials a clearer view of each application throughout its lifecycle.
Automated Applicant Verification
UbuntuSoft can facilitate verification of applicant information against approved third-party data sources (Home Affairs, CIPC, etc), helping municipalities assess applications more efficiently.
Policy-configured workflows
UbuntuSoft can be configured around a municipality's approved indigent policy, supporting the capture, verification, assessment and approval requirements defined by the municipality.
Seven stages, one auditable record
From the moment a resident applies, the system carries the application through registration, a physical site inspection, independent verification, a municipal decision, service activation, ongoing consumption monitoring, and eventual renewal or expiry — with officers always able to see where an application stands. The entire cycle is guided by, and customised to follow, your municipality's own Indigent Policy — not a generic one-size-fits-all process.
Checked against the sources that matter
Rather than relying only on paperwork, the system independently checks identity against Home Affairs, beneficiary status against SASSA, company ownership against CIPC, employment against the Department of Labour, and income against TransUnion — reducing fraudulent and duplicate applications.
Connected to your finance system
Approved status is pushed directly into your municipality's finance system over API, so billing and service provision reflect the decision as it happens, with a record of exactly when and how the update was made.
Every decision logged, every hour available
Every capture, decision and status change is written to an audit trail with the officer's name, the date and time, and what changed. The platform runs on private cloud infrastructure with encrypted, co-located data for disaster recovery, backed by a 99.5% SLA for system availability.
Built around your policy
The workflow follows your municipality's own indigent policy. Applicants are kept informed by SMS at each stage, from submission through to approval, rejection or renewal. The system is POPIA-aligned, mSCOA-aligned in its finance integration, and built with MFMA supply chain and reporting obligations in mind.
Delivered as a branded web and mobile application
Delivered as a branded web and mobile application for your municipality, with its own subdomain and sign-in for your officers. Already at work in municipalities across South Africa, and available as a white-label solution.